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Pivotal Health

Hazel and David Croucher

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Shipping to UK Addresses

Summary:


OVERCHARGED POSTAGE

We hate it, but can’t do anything about it!  The PayPal model we have to use to keep costs low for you simply can’t cope with the UK postal charges system - it’s far too complex.

If you’re only buying one or more of a single item (same colour, size, etc), the charge should be accurate.  But when you buy different items in a single order, the checkout will show single-item postage for each of them, charging you too much.

WE WILL PROMPTLY REFUND EXCESS OVER THE REAL COST OF POSTAGE, bar odd pence.

To work out what the real cost is likely to be, you can do one of these three things:

Use the rough calculator at the bottom of this page, or

Use the current Royal Mail booklet ‘Our Prices’ from any Post Office, or

Use Royal Mail’s online calculator.

You’ll need the weight of each item ordered (see left) plus the weight of packaging: the smallest weigh about 15g with labels, receipt, etc. and the largest 35g.  Royal Mail’s £20 value limit is for £30 of goods, and the £50 limit for £85 of goods bought from us.


INLAND DELIVERY EXTRAS

These include delivery instructions, guaranteed next day delivery, tracking, additional insurance and sign-on-receipt.  See below the box for details.

DELIVERY INSTRUCTIONS

Any instructions you type into the box at the bottom of the panel below will be placed near the address on the front of your package, so that the Royal Mail post person can see them when delivering. Please keep it short, or it might not get read!  You’ll need to click the ‘Delivery Options’ button to send this to us - also choose any extras you need before you click.  If you don’t choose an extra, this will cost you 2p; sorry, but we can’t make the option work without making a charge of at least this.


Choose your extra UK inland delivery services

(Ignore this box if you need nothing listed here.)

Special Delivery: confirm with us before 3.00pm to ensure next day delivery.  
If you’re choosing SD just for the insurance, this doesn’t matter.

      Special Delivery carries insurance up to £500.


Delivery instructions:

(if needed)              These will be placed on the front of the packet near the address




To purchase an additional service, click on the appropriate button above then click ‘Delivery Options’.  If you don’t click the ‘Add to Cart’ button, you’ll have chosen the default Royal Mail First Class service in the Basket.

We’ve found in practice that ordinary Royal Mail packages are very rarely lost.  In the event of a missing or damaged order, we can claim compensation from Royal Mail for lost packages of up to about £30/£85 of goods, or any value with Special Delivery, and send you a replacement.  As we don’t have to claim for either VAT or our margin, this increases the basic cover for you.  (To be honest, it’s a sad truth that most losses are in multi-occupied premises, like flatted houses or University Halls, after they’ve been delivered.)

Brief details of each service

See Royal Mail for further details of each service if you’re not familiar with them. Be aware that we now have to charge VAT on all postage and special services advertised there; it’s included in our prices.

ROYAL MAIL SIGNED-FOR

SIGNED-FOR SERVICE (Recorded delivery): included in your postage charge for all except the least expensive items.

By opting for Royal Mail’s Signed For, you’re choosing to have a signature required on delivery.  This might be important to you if you want a proof kept by Royal Mail that you’ve received your goods, or if you want to be sure that the package has been handed over to someone at your address, rather than simply left.

ROYAL MAIL SPECIAL DELIVERY

IMPORTANT NOTE FOR ALL SPECIAL DELIVERY SERVICES

On those occasional weekdays when our office is closed, and you’ve chosen SD for speed rather than insurance, we will post your Special Delivery order as signed-for when we return to deal with it, and immediately refund you the extra postage.  If you’re in a great hurry, telephone before you order (or email and expect a response if we’re able to, within three hours) and in any case before 3pm weekdays, or 10am Saturday, to ensure that we’re there to post the package on time.

SPECIAL DELIVERY NEXT DAY is Royal Mail’s enhanced delivery service.
Use SD Saturday if you’re ordering on a Friday and want it Saturday.

This delivery is tracked - we will supply you with the tracking number.  If it is not delivered as promised, we will refund your postage on proof of late receipt (or on non-arrival), claiming it back from Royal Mail - or you can claim the refund from Royal Mail yourself.

Special Delivery Next Day charge:

NEXT DAY DELIVERY £4.50 extra (if ordered by 3.00pm, delivery the following day; Monday delivery if ordered on Saturday by 10.00am, Tuesday delivery if ordered later on Saturday or on Sunday).

SATURDAY DELIVERY £9.00 extra (for Friday orders by 3.00pm, of course!)

POSTAGE CALCULATOR

There are three simple steps (also online at Royal Mail):

1. Add up the weights of all the items

2. Add 15g (small) to 35g (large) for packaging

3. Choose whether the items will fit into a Large Letter (everything except Boost and Horse Boots, and orders with over 3 items) or will need to be a Small Parcel.

You can then use the tables to work out the likely postage cost for the value of your total order: under £35 value will be Standard post, up to £85 will come Signed For and anything over this value must be Special Delivery Next Day 1pm.

PLEASE ADD £1.20 FOR PACKING, etc.                                                     BACK TO TOP


SDND option

IS SHIPPING FREE?


It’s common now for companies to offer
“free shipping”.
Fine, if it’s true.

Usually, though, ‘free shipping’ that’s not a special, limited offer is simply hidden in what you pay for each item. If you buy several items, each one carries the full shipping charge for a single item.

We’re up front and tell you our shipping charge: £1.20 handling and packaging, plus the actual cost to post the whole order, with no added profit for us.

When your purchase needs to be shipped to you, someone has to pay, somewhere - and it’s always you, whether or not the charge is hidden in the price.

So do look for a fair price when you shop around, but make sure that ALL costs are included.  For some sellers, this means following purchase through right to the point of commitment, just before the ‘purchase’ click, to find out the total price to pay - including entering all your personal and card details. The idea is presumably that you’ll buy anyway, just to avoid going through all that again on another website.

You may want to consider whether you want to deal with a seller who works in this way.

Shipping – FAIR AND SWIFT

FIRST CLASS

Lg Letter
£30 ins.

Lg Letter
£85 ins.

Parcel
£30 ins.

Parcel
£85 ins.

Special Delivery
£500 insurance

Weight up to

 Standard

 Signed-For

 Standard

 Signed-For

weekday

Sat

100g

0.93

2.03



6.4

10.68

250g

1.24

2.34





500g

1.65

2.75



7.15

11.58

750g

2.38

3.48





1kg



3.2

4.3

8.45

13.14

2kg



5.45

6.65

11

16.2

5kg



15.85

16.95



10kg



21.9

23

26.6

52.44

Weights of Bioflow models as packed

(Range from smallest
to largest sizes)

Cat collar

20g

Dog Collar

45-55g

Classic

30g

Torc bracelets

58-65g

Explorer 2

65-80g

Explorer 2 straps

About 10g

Executive

65-80g

Windsor

77-80g

Pirouette

87-92g

Elite

85-110g

Elite unboxed

55-85g

Boost

295-300g

Horse Boots

420-425g

M2

85-90g

M1 and Thermoflow

280-290g

Weights of Bioflow models as packed

(Range from smallest
to largest sizes)

Cat collar

20g

Dog Collar

45-55g

Classic

30g

Torc bracelets

58-65g

Explorer 2

65-80g

Explorer 2 straps

About 10g

Executive

65-80g

Windsor

77-80g

Pirouette

87-92g

Elite

85-110g

Elite unboxed

55-85g

Boost

295-300g

Horse Boots

420-425g

M2

85-90g

M1 and Thermoflow

280-290g

Done choosing?  Click this button:
or ignore this whole box if you want nothing here