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Ltd.          was Ecoflow plc .

Pivotal Health

Hazel and David Croucher

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Shipping to European Union Addresses

Summary:


OVERCHARGED POSTAGE

We hate it, but can’t do anything about it!  The PayPal model we have to use to keep costs low for you simply can’t cope with the UK postal charges system, which is far too complex.

If you’re only buying one or more of a single item (same colour, size, etc), the charge should be accurate.  But when you buy different items in a single order, the checkout will show single-item postage for each of them, charging you too much (as other sellers do anyway).

WE WILL PROMPTLY REFUND EXCESS OVER THE REAL COST OF POSTAGE, bar odd pence.

To work out what the real cost is likely to be, you can do one of these things:

Use the rough calculator at the bottom of this page, or

Use Royal Mail’s online calculator.

You’ll need the weight of each item ordered (see left) plus the weight of packaging: the smallest packets weigh about 15g with labels, receipt, etc. and the largest 35g.  Royal Mail’s £20 value limit is for £30 of goods bought from us, and the £50 limit for £85 of goods.


EU DELIVERY EXTRAS

These include delivery instructions, faster delivery, tracking, additional insurance and sign-on-receipt.  See below the box for details.

DELIVERY INSTRUCTIONS

Any instructions you type into the box at the bottom of the panel below will be placed near the address on the front of your package, so that the post person can see them when delivering. Please keep it short, or it might not get read, and use the language of your country!  You’ll need to click the ‘Delivery Options’ button to send this to us - also choose any extras you need before you click.  If you don’t choose an extra, this will cost you 2p; sorry, but we can’t make the option work without making a charge of at least this.


Choose your extra EU delivery services
(Ignore this box if you need nothing listed here.)

ORDERS UNDER £30 BEFORE SHIPPING COSTS

These will be sent by Airmail with no tracking or signature (though we will record posting). Depending on your country, recording of delivery by tracking, signature or both may be available.  Check an item below if you want one of these (we will make the final choice depending on availability).  Details are in the right column >>>




ALL OTHER ORDERS

All other orders will be sent by Tracked & Signed-For ,or Signed-For only if this is unavailable.  If you do not want to sign for the package, please check the button below to pay extra tax for Tracked Only (which attracts VAT when sent from the UK).  


IF YOUR TOTAL COST OF GOODS IS OVER £85, please instead check the button below to purchase additional insurance (for up to £350 of goods).

Shipping – FAIR AND SWIFT

DELIVERY INSTRUCTIONS



Delivery instructions:

These will be placed on the front of the packet near the address




To purchase an additional service, click on the appropriate button above then click ‘add to cart’.  If you don’t click the ‘add to cart’ button, you’ll have chosen the default Royal Mail Airmail service in the Basket, with compensation up to £50 maximum if it is lost.

We’ve found in practice that ordinary Airmail service packages are very rarely lost.  In the event of a missing order, we can claim compensation from Royal Mail for lost packages of up to about £85 of goods, then send you a replacement.  As we don’t have to claim for either VAT or our margin, this increases the basic cover.  (To be honest, it’s a sad truth that most losses are in multi-occupied premises, like shared-hallway apartment blocks or University Halls, after they’ve been delivered.)

Brief details of each extra service

See Royal Mail for further details of each service if you’re not familiar with them. Be aware that we now have to charge you VAT on all special services as advertised there, such as insurance; it’s included in our prices.

ROYAL MAIL TRACKED AIRMAIL to the EU

AVAILABLE TO THOSE EU COUNTRIES SHOWN ON THE RIGHT

Tracked Airmail provides these extra benefits:

ROYAL MAIL TRACKED WITH ADDITIONAL COMPENSATION

Airmail Tracked with £250 compensation provides insurance up to £350 worth of goods, for an additional fee of £2.50.

ROYAL MAIL INTERNATIONAL SIGNED FOR™ to the EU

This is available to most EU countries - see above right for the list

The International Signed For™ service provides these extra benefits:


ROYAL MAIL INTERNATIONAL SIGNED FOR™
WITH ADDITIONAL COMPENSATION

Airmail Signed For with £250 compensation provides insurance up to £350 worth of goods, for an additional fee of £2.50.

BACK TO TOP

POSTAGE CALCULATOR

There are three simple steps (also online at Royal Mail):

1. Add up the weights of all the items

2. Add 15g (small) to 35g (large) for packaging

3. Choose whether the items will fit into a Large Letter (everything except Boost and Horse Boots, and orders with more than 3 items) or will need to be a Small Parcel.

You can then use the tables to work out the likely postage cost for the value of your total order: under £35 value will be Standard post, up to £85 will come Signed For and anything over this value must be Special Delivery Next Day 1pm.

PLEASE ADD £1.20 FOR PACKING, etc.
Weights of Bioflow models as packed

(Range from smallest
to largest sizes)

Cat collar

20g

Dog Collar

45-55g

Classic

30g

Torc bracelets

58-65g

Explorer 2

65-80g

Explorer 2 straps

About 10g

Executive

65-80g

Windsor

77-80g

Pirouette

87-92g

Elite

85-110g

Elite unboxed

55-85g

Boost

295-300g

Horse Boots

420-425g

M2

85-90g

M1 and Thermoflow

280-290g

Recorded Delivery services (EU)

Signed-For only

Tracked (inc. VAT)


Tracked/ Signed



Austria


Belgium


Bulgaria



Croatia


Cyprus (S)



Czech R.



Denmark


Estonia


Finland


France


Germany


Greece



Hungary


Ireland


Italy



Latvia


Lithuania


Luxembourg


Malta


Netherlands


Poland


Portugal


Romania



Slovakia



Slovenia



Spain


Sweden


Done choosing?  Click this button:
or ignore this whole box if you want nothing here.


Airmail
Tracked & Signed and Signed-For only
Tracked only
(includes 20% VAT)
Weight up to
£30 order
 £85 order
 £350 order
 £85 order
 £350 order

100g

3.2

8.2

10.7

9.84

12.84

250g

3.7

8.7

11.2

10.44

13.44

500g

5.15

10.25

12.75

12.18

15.18

750g

6.6

11.6

14.1

13.92

16.92

1kg

8.05

13.05

15.55

15.66

18.66

1.25kg

9.5

14.5

17

17.4

20.4

1.5kg

10.95

15.95

18.45

19.14

22.14

1.75kg

12.4

17.4

19.9

20.88

23.88

2kg

13.85

18.85

21.35

22.62

25.62

Weights of Bioflow models as packed

(Range from smallest
to largest sizes)

Cat collar

20g

Dog Collar

45-55g

Classic

30g

Torc bracelets

58-65g

Explorer 2

65-80g

Explorer 2 straps

About 10g

Executive

65-80g

Windsor

77-80g

Pirouette

87-92g

Elite

85-110g

Elite unboxed

55-85g

Boost

295-300g

Horse Boots

420-425g

M2

85-90g

M1 and Thermoflow

280-290g