or use the navigation (left)
to our extensive help pages.
money back when
returned in original
if your Bioflow does not
suit, return it within this
time with your receipt
for a refund. We will
deduct 15% of the cost
materials and parts.
Lifetime guarantee on the magnetic properties.
Our promise of full service
at Pivotal Systems
for as long as you need it.
Buying more than one item?
Royal Mail’s system is complex, so most online traders charge a flat rate or give ‘free shipping’. Either way, when you have a larger order, you pay the same to ship per item as if they were all sent singly.
We charge a nominal £1 for packing, plus actual postage, plus tax. We can’t always calculate the correct rate in advance, but we promise to refund excess post over £1 that you are charged. Other distributors don’t do this.
Total P&P charged is listed when you move to PayPal to pay. If the system calculates more than the actual cost, we’ll refund the extra.
We use Royal Mail at cost:
UK: First Class, plus Signed For (orders over £35).
OUTSIDE the UK: Airmail, with Tracking if available, Signed For if not.
Content copyright, © Pivotal Systems 2006-
For queries or comments about this website only, contact: webmaster @ croucher.plus.com
This website is produced and maintained by an Independent Distributor of Bioflow Ltd. (formerly Ecoflow plc). It is not, nor has it any connection
with, the home page or other official website pages of Bioflow Ltd. All claims on this site are made by the owner as an independent distributor.
Bioflow Ltd. accepts no responsibility for the content of any such claims made in relation to Bioflow Ltd., its products and/or the business opportunity.
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Bioflow distributor website
Ltd. was Ecoflow plc .
There are four stages in the guarantee, supporting you through a lifetime of owning a Bioflow product. Maybe the first guarantee you’ll want, though, is to know that the maker, Bioflow Ltd, is reliable! After all, they invented the Bioflow magnetic therapy system, make it at the factory in Plympton, Devon, and operate the distribution network.
We at Pivotal Health are independent distributors and we work hard supporting your guarantee and customer service. But ultimately it’s Bioflow’s reputation that you need to trust first!
Stage 0: Bioflow’s reputation
Stage 1: 14-
Stage 2: 90-
Bioflow began in 1991 as Ecoflow Ltd., selling their now well-
This century, Bioflow has three times won major UK industry awards given annually to small and medium sized private companies. This South-
Not bad for a home garage startup!
For the 10th anniversary celebration of Bioflow Magnetic Therapy, the Princess Royal was pleased to attend at the factory and offices and was shown around to see how the products she uses were made. The Princess made her own view clear -
Bioflow uses independent distributors, because the CRP therapy system is a word-
It’s simple enough. If you buy a product from us and it doesn’t suit, just send it back in perfect condition, in its original packing and with the receipt within 14 days of receiving it. We’ll give you your purchase price back by return. We won’t quibble or delay, though we would prefer to know why it didn’t please so we can use your feedback to improve our service.
Bioflow Ltd supports a 90-
This gives you time to see whether Bioflow therapy is for you. If, before the 90 days are up, you return your Bioflow product to Bioflow Ltd with the receipt, we’ll give you a prompt refund of the purchase price. Your Bioflow must be essentially complete and not damaged by, for example, carelessness or accident. We then pay Bioflow Ltd for a replacement, deducting 15% from your refund to help with this. Our experience at Pivotal Health is that over 95% of our customers are happy with their Bioflow and don’t claim during this trial. We do keep in touch, because our customers are our best source of new business. Most of those who claim a refund are happy to recommend their friends to try Bioflow, so we must be doing something right!
We love people to ask for help and we think that it’s our complete openness about what Bioflow can and can’t help with, and what to expect when you use it, that gives people realistic expectations. We don’t flannel you, and if we think the cheapest model is best for you, we’ll say so! If we think your chance of success is 1 in 5 rather than 19 in 20, we’ll say so. Then you go into the trial realistically. Either way, it’s a no-
That’s why it’s a good idea to ring us before you buy, to explain what you want. And we, in turn, will ask you the key question, “How would you like to feel in three month’s time?” Then we’ll give you an honest assessment of how likely you are to achieve it. For most people, that means, ‘very likely’ to get what you need! After all, it’ll cost us money if you don’t like it; it’s not in our interest to butter you up.
We often find, though, that the best benefits our customers get are not what they bought their Bioflow to help with. Arthritis sufferers frequently find, for example, that their arthritis pain did ease, but getting a regular good night’s sleep was the golden benefit. You might buy a Bioflow from us for poor circulation -
So, make good use of the trial period. Don’t send your Bioflow back after a short trial -
Some of our customers have returned the bracelet after the trial only to find that a week after taking the Bioflow off, their symptoms had got worse and they rang up asking to have it back! If we’ve returned it to Bioflow by then, that option has gone -
Bioflow Ltd offers the usual year’s warranty for materials or manufacturing defects. We at Pivotal Health have been through just two, minor, product recalls over the years, so we know that Bioflows are well made and reliable. We are sympathetic to claims, though, and a returned bracelet will be carefully examined and we’ll talk to you before it’s returned to the company.
We find that most failures are caused by accident or by adverse conditions (like constantly damp wrists affecting leather straps, or Bioflows used in diving). Bioflow Ltd are good about replacing failed items where the circumstances are uncertain, though.
You will need to return the item as complete as can be reasonably expected and with your receipt. It will need to go to Bioflow Ltd for examination. As always with guarantees, the exchanged item will complete the original year’s warranty rather than have a new year of its own.
BACK TO TOP
What counts as accidental damage, though? First, if you heat your Bioflow to over 300C, it will lose its magnetism – this is the temperature the magnet was heated to in order to magnetise it in the first place! So don’t microwave it to dry it out, as one person we heard about tried! And there are plastics in the construction of every Bioflow, so even boiling water is a very bad idea.
Secondly, the neodymium and iron in all these super-
Now, all the more advanced models are gasket-
So, if you avoid getting your Bioflow excessively wet and don’t cook it in the microwave, the CRP unit should last a lifetime even if the strap fails after years of use. All-
Bioflow CRP units and Relay magnets are made with the world’s most powerful magnetic material -
Neodymium magnets are quoted by manufacturers as losing about 5% of their magnetic flux every 20 years, barring accidental damage. So your Bioflow should lose about a fifth of its power each century!
That’s why The Bioflow Company is happy to give a lifetime guarantee on the magnetic properties of your wristband – as long as you take sensible precautions to avoid it rusting!
We believe that our backup and customer service at Pivotal Health are second to none. Bioflow Ltd in any case has the best guarantees in the business. At Pivotal Health, we aim to cap even this with our personal service, helping you through any detox you may experience and being there for you, answering your questions and accepting your comments to achieve the very best you can get from magnetic therapy.
We’re always there, waiting for a phone call or email, and we truly want you to have the best experience possible. Any questions? Phone 01909 483 568 now, or email us at email@example.com